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RestaurantsMobile app
A delivery and rewards app for a chain of 8 restaurants
- of orders via the app
- 31%
- store rating
- 4.8
- aggregator fees
- -18%
The challenge
The 8-restaurant chain paid up to 30% commission to aggregators and had no contact with its own customers: no order history and no way to bring a guest back.
What we did
iOS + Android app
Restaurant menus, delivery and pick-up, and saved favourite orders.
Rewards programme
Cashback on orders, guest tiers and personal offers via push.
Kitchen
A kitchen tablet with the order queue and statuses — no separate aggregator station.
Guest analytics
We see who comes back, which items are ordered together and when the peaks are.
The result
31% of orders now go through the chain’s own app, and aggregator fees fell by 18%. A 4.8 rating in both stores across 2,400 reviews.
“Now we know our guests by name. Before, everyone had that information except us.”