Logistics
All cases
HealthcareBooking + patient portal
Online booking that frees the front desk of 6 hours a day
- freed up daily
- 6 h
- no-shows
- -71%
- store rating
- 4.9
The challenge
The front desks of three branches took bookings by phone, the schedules of 40 doctors lived in a paper log, and up to 20% of patients didn’t show up without notice.
What we did
Online booking
Choose a branch, a doctor and a free slot in 4 clicks, based on the real schedule and appointment length.
Patient portal
Visit history, lab results, prescriptions and the option to reschedule.
Reminders
Viber and SMS a day and two hours before, with a confirm or cancel button.
Medical system integration
Two-way exchange with the clinic’s system so doctors keep working in the interface they know.
The result
Online booking now handles 62% of all appointments, the front desk saves about 6 hours a day, and no-shows fell by 71% thanks to confirmations.
“For the first time in years the front-desk team stopped living with a phone glued to their ear. The whole clinic felt it.”